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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Buck

February 5, 2025

5  out of  5
rating by Jennifer Buck
"Maddie is great to work with and helps with anything I need insurance wise, and has Great customer service skills."
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Bryce B

December 12, 2024

5  out of  5
rating by Bryce B
"My family has been with State Farm forever and this office is one of the best in the lansing area. Dan is a great agent and Madison does a really good job answering questions and not making you feel bad for asking things you may not understand. Definitely recommend this office!"
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Jenn Arias

May 22, 2024

5  out of  5
rating by Jenn Arias
"Great customer service!"
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serena wade

May 16, 2024

1  out of  5
rating by serena wade
"Customer service representative (woman)that answers the phone needs more customer satisfaction training…and to make sure the information given out is accurate. Me & my family have been a valued customer for over 10+ years . We pay on time ,pay extra when the rates goes up with no problem . We told the representative we were going to a different insurance company because we spent over 10k a year and they can’t help with one simple claim & her response was “you can do that” …really ?? When I thought the company mission statement is “Like a good neighbor Customers and communities rely on us to help them face life's uncertainties. They come to us for guidance with insurance needs, financial planning, and strengthening the community.” Do better because we were in a terrible car accident this week and the best response from that representative was “you can do that “ ."
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Ira Fields

March 21, 2024

2  out of  5
rating by Ira Fields
"My rates keep rising."
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Boss Lady

February 25, 2024

5  out of  5
rating by Boss Lady
"Wonderful staff"
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Shaneka Winston

January 17, 2024

1  out of  5
rating by Shaneka Winston
"Worst State Farm ever. I went from paying one amount to it going up and it’s not my renewal. They own that it was their fault but didn’t know how to fix it. Had been dealing with theses issue for over a month If I could give them a zero I would."
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Rhonda Boutwell

October 25, 2023

5  out of  5
rating by Rhonda Boutwell
"Always there when I need them. Never had a problem with them and have been with them for over 20 years."
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Michelle Suttle

June 13, 2023

5  out of  5
rating by Michelle Suttle
"I really like the people at state farm but the prices are getting high."
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M. Clarke

January 22, 2023

5  out of  5
rating by M. Clarke
"Been with them for years. Wonderful service."
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Michelle Voorhees

January 10, 2023

5  out of  5
rating by Michelle Voorhees
"Super helpful and friendly"
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Debra Pendell

October 27, 2022

5  out of  5
rating by Debra Pendell
"I need the paper"
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Ryan Wiley

October 23, 2022

5  out of  5
rating by Ryan Wiley
"Top of the line insurance. They make insurance easy. If I forget to pay my bill they text and call to remind me. Highly recommend."
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Tracy Lewis

August 8, 2022

5  out of  5
rating by Tracy Lewis
"They are nice and the best cheap too"
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AnD Y

April 5, 2022

4  out of  5
rating by AnD Y
"Best prices for insurance anywhere I have been. Great people at this office. Cheap insurance , has them for over 3 years now."
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Robert Gilbert

February 26, 2022

5  out of  5
rating by Robert Gilbert
"Fast, friendly and accommodating. And while you may think that the "cut rate" insurance agencies are the only way to get affordable car insurance, I implore you to give SF a shout. Plus, any of time I'm on the phone late and my wife says "who's that?" The answer is always "Jake, from State Farm" lol"
We responded:
"thanks robert!"
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thewhitejcole

December 14, 2021

4  out of  5
rating by thewhitejcole
"When my family had a house fire Dan came out within an hour to check on us and make sure if we needed anything to let him know thank you..."
We responded:
"Thanks Cole! Glad we could make sure you were taken care of."
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Michelle voorhees

October 19, 2021

5  out of  5
rating by Michelle voorhees
"Very helpful and a courteous staff"
We responded:
"Thanks Michelle! :)"
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J P

April 30, 2021

5  out of  5
rating by J P
"Dan and his staff are amazing! Everyone is so helpful and knowledgeable. They are always looking for ways to help me save a little money and make sure me and my family are fully covered for whatever life brings. Also, it’s nice to call the office and talk to live people vs other companies that have automated systems. Highly recommend!"
We responded:
"Thanks for the great review. We appreciate your business!"
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Josh Coker

April 24, 2021

5  out of  5
rating by Josh Coker
"Quality insurance"
We responded:
"Thanks! We appreciate your business :)"
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Scott Thompson

April 23, 2021

4  out of  5
rating by Scott Thompson
"Always nice and helpful"
We responded:
"Thanks Scott!"
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Brian Johnson

April 18, 2021

5  out of  5
rating by Brian Johnson
"Everyone is friendly. Always awnser all my questions. And help with step by step instructions. Willing to go the extra step help."
We responded:
"Thanks Brian. Always happy to help! :)"
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Three Kids Later Cosmetics

January 16, 2021

5  out of  5
rating by Three Kids Later Cosmetics
"Best agent around Dan has a lot of staff but if anything happens, its Dan DeMartin that shows up to make it right. You do not see that kind if customer service these days. Literally 100% recommend."
We responded:
"Thank you for your review. We appreciate your business!"
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Quiet

July 28, 2020

5  out of  5
rating by Quiet
"Thanks to helpful and experienced staff."
We responded:
"We appreciate your review and your business!"
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Charles Jones

July 17, 2020

5  out of  5
rating by Charles Jones
"I love the care and the help they give me"
We responded:
"Thanks for the review and for your business!"